Warranty Policy

1. Introduction

At ZikoSwift, we prioritize customer satisfaction and are dedicated to delivering high-quality products. Our Warranty Policy is designed to provide peace of mind to our buyers by ensuring that all eligible products meet expected quality standards and function as promised. If a product is found to be defective or malfunctions within the warranty period, customers may qualify for repair, replacement, or refund, depending on the nature of the issue and the applicable warranty type.

This policy applies to both individual shoppers and business buyers on ZikoSwift and covers key product categories, warranty claims, and resolution processes. We strongly encourage our buyers to review this document carefully to understand the terms and conditions that apply to their purchases.

2. What is Covered Under the ZikoSwift Warranty?

Products on ZikoSwift may be covered by one or more of the following warranty types:

• Manufacturer’s Warranty – Provided directly by the product’s manufacturer.

• Seller’s Warranty – Offered by the individual seller on ZikoSwift.

• ZikoSwift-Backed Warranty – Our exclusive warranty coverage for select products.

✅ Covered Issues:

• Manufacturing Defects – Includes factory defects, faulty parts, and poor workmanship.

• Malfunctioning Electronics – Devices that fail to operate as described under normal usage conditions.

• Physical Damage Upon Arrival – Items arriving broken, scratched, or visibly damaged due to manufacturing or shipping errors.

• Missing Parts – If essential components or accessories are missing from the package.

• Short Lifespan – Products that unexpectedly fail within a short time despite proper use.

❌ What is Not Covered?

• Damage due to misuse, negligence, or unauthorized modifications.

• Accidental or environmental damage (e.g., water damage on non-waterproof items, heat damage, exposure to chemicals, etc.).

• Normal wear and tear (e.g., fabric fading, battery degradation over time).

• Software-related issues, unless explicitly covered by the warranty.

• Dissatisfaction with the product’s performance if it is not defective.

• Unauthorized repairs or modifications that void the warranty.

📌 Important Note: Not all products come with a warranty. Always check the product listing for warranty information before purchasing.

3. Warranty Types on ZikoSwift

3.1 ZikoSwift-Backed Warranty (For Eligible Products)

Select products on ZikoSwift come with our own buyer-friendly warranty. If a product is covered under this plan, it will feature a “Protected by ZikoSwift Warranty” badge on the product page.

• Warranty Duration: 3 to 12 months, depending on the product.

• Resolution Options: Repair, replacement, or refund.

• Claims Process: Handled directly by ZikoSwift for a seamless experience.

3.2 Manufacturer Warranty

• Common for electronics, appliances, and branded items.

• Terms vary by brand and manufacturer.

• Claims must be filed directly with the manufacturer’s authorized service center.

• Proof of purchase (invoice/receipt) is required.

• Coverage may include repairs, replacements, or parts replacement.

3.3 Seller Warranty

Some sellers provide their own warranty independently of the manufacturer’s warranty.

• The seller handles all warranty-related support.

• Coverage duration and conditions vary by seller.

• Warranty terms are stated on the product page.

• Resolution may involve repairs, replacements, or refunds.

4. How to Claim a Warranty on ZikoSwift

Step 1: Check Warranty Eligibility

• Review the product page for warranty coverage details.

• Ensure the issue falls under the “Covered Issues” list in Section 2.

Step 2: Contact the Appropriate Party

• For ZikoSwift-backed warranties, reach out to ZikoSwift Support.

• For manufacturer warranties, contact the brand’s official service center.

• For seller warranties, message the seller directly through the ZikoSwift platform.

Step 3: Provide Required Information

• Order ID & Invoice – Proof of purchase from ZikoSwift.

• Photos/Videos – Clear evidence of the defect or issue.

• Detailed Description – Explanation of the problem and any troubleshooting steps attempted.

Step 4: Wait for Processing

• Response Time: Sellers/manufacturers typically respond within 3-7 business days.

• Resolution Time: If a replacement is required, the process may take 7-14 business days.

5. Warranty Resolution Options

🔧 Repair

• If feasible, the manufacturer or seller will repair the defective product.

• Repairs are free if the issue is covered under warranty.

🔄 Replacement

• If repair is not possible, the product may be replaced with a new unit.

• Replacements are subject to stock availability.

💰 Refund (If Applicable)

• If repair or replacement is not possible, a full or partial refund will be issued.

• Refunds are processed using the original payment method.

6. Warranty Duration by Product Category

📌 Always check the product page for specific warranty details before making a purchase.

7. Exclusions & Limitations

• Unauthorized Repairs – Repairing at an unapproved service center voids the warranty.

• Expired Warranty – Claims made after the warranty period will not be accepted.

• Consumable Items – Batteries, filters, and accessories may have limited or no warranty.

• Physical & Water Damage – Accidental damage is not covered unless explicitly stated.

8. Frequently Asked Questions (FAQs)

🔹 How do I know if my product has a warranty?

• Check the product page for warranty details before purchasing.

🔹 Who do I contact for a warranty claim?

• Manufacturer warranty – Contact the brand’s authorized service center.

• Seller warranty – Contact the seller via ZikoSwift.

• ZikoSwift-backed warranty – Reach out to ZikoSwift Support.

🔹 Can I get a refund instead of a replacement?

• Refunds are only available when repair or replacement is not possible.

🔹 How long does the claim process take?

• Typically 7-14 business days, depending on the issue.

🔹 What if my claim is denied?

• If denied, you’ll receive an explanation and can escalate the dispute with ZikoSwift Support.

9. Need Help? Contact Us!

📧 Email: support@zikoswift.com
💬 Live Chat: Available 24/7 on our website
📌 Help Center: help.zikoswift.com

At ZikoSwift, we are committed to ensuring customer confidence in every purchase. Our Warranty Policy is designed to provide complete clarity and support for all buyers. Shop with confidence! 🚀