Vendor Guidelines

A professional vendor working on a laptop, analyzing sales data on a platform.

Welcome to ZikoSwift, the Premier Global Marketplace for Manufacturers, Wholesalers, and Retailers!

ZikoSwift is dedicated to connecting businesses with global buyers. To ensure a seamless experience for both vendors and customers, we have outlined these vendor guidelines. Following these standards will help you maximize your success, build a professional presence on our platform, and grow your business.

Become a Vendor | Vendor Registration

1. Getting Started

  • Create Your Account: Register on ZikoSwift and complete your vendor profile. This is your gateway to a global marketplace filled with millions of potential buyers.

  • Verify Your Identity: Vendors must verify their account using one of the following documents:

    • Passport

    • National ID

    • Driving License

    • Address Verification

    • Company Registration

    • Bank Account Verification

  • Set Up Your Shop: Choose a unique shop name, set your business location, and select your preferred currency for payouts. This ensures your business appears professional and helps customers identify you easily.

  • Add Payment & Billing Information: Choose your preferred payout method (PayPal, Bank Transfer, Alipay, or WeChat Pay). Understand the applicable commission and transaction fees, ensuring you’re prepared for every sale.

2. Listing Your Products

  • Product Accuracy: Ensure your listings are truthful, with detailed descriptions, high-quality images, and competitive pricing. This transparency builds trust with potential buyers and minimizes return rates.

  • Product Categories: Choose the correct product categories for better visibility. Proper categorization ensures that your products are easily found by interested buyers.

  • Inventory Management: Keep stock levels updated regularly. Remove out-of-stock items promptly to avoid customer dissatisfaction and ensure your listings reflect your actual inventory.

  • Pricing Transparency: Always clearly display your total product price, including any applicable taxes or fees. Be upfront about any additional costs such as shipping fees (if applicable) to avoid confusion later.

3. Vendor Conduct & Professionalism

  • Customer Communication: Respond promptly to inquiries and resolve issues professionally. Clear communication fosters a positive shopping experience and encourages repeat business.

  • Timely Order Fulfillment: Process orders within the stated timeframe. Provide tracking details to ensure customers can track their purchases in real time, improving customer satisfaction.

  • Intellectual Property Compliance: Make sure that your listings do not infringe on any intellectual property (IP), including trademarks, copyrights, or patents. Selling counterfeit or unauthorized goods is strictly prohibited.

  • Authenticity of Products: Ensure that all products you list are genuine and of high quality. ZikoSwift upholds a zero-tolerance policy for counterfeit items.

4. Payment, Fees & Commission Structure

  • No Listing Fees: ZikoSwift does not charge any listing fees for your products, ensuring you can list as many products as you want at no upfront cost.

  • Commission Fees: A small commission will be charged for each completed sale. The percentage varies based on product category and sales volume. These fees are deducted automatically, and you’ll be able to track them in your vendor dashboard.

  • Transaction Fees: Payment processors (e.g., PayPal, Alipay, WeChat Pay) may charge additional transaction fees. These fees are separate from ZikoSwift’s commission and will depend on the payout method you select.

  • Payout Schedule: Vendors will receive payouts based on their selected payment method. Please note that processing times vary depending on the payment provider. Ensure that you’re familiar with these timings so you can manage your cash flow effectively.

5. Vendor Benefits & Incentives

  • Global Marketplace Access: Gain access to a vast network of over 160 million active shoppers globally, actively seeking products like yours.

  • Exclusive Marketing Tools: ZikoSwift provides you with promotional opportunities, including featured product slots, paid advertisements, and social media promotions to help increase your visibility and sales.

  • Performance-Based Rewards: High-performing vendors can earn premium status, which comes with benefits such as reduced commission rates, enhanced visibility on the platform, and priority support.

6. Customer Service & Returns

  • Clear Return Policies: Vendors must clearly outline their return policies, including time frames, conditions for returns, and how customers should initiate a return. This helps set expectations and reduces confusion.

  • Dispute Resolution: Handle disputes in a professional manner. If a dispute remains unresolved, ZikoSwift may intervene to mediate. We aim to ensure fairness for both vendors and customers.

  • Encouraging Reviews: Positive reviews are crucial for building credibility and trust with future buyers. Encourage satisfied customers to leave feedback, helping you grow your reputation on the platform.

7. Compliance & Legal Responsibilities

  • Tax Compliance: Vendors are responsible for adhering to their local tax laws and ensuring that they charge and remit taxes as required. ZikoSwift is not responsible for tax collection.

  • Product Regulations: All products listed must comply with local safety standards, product regulations, and certifications, depending on the nature of the goods.

  • Prohibited Items: ZikoSwift has a strict policy against selling illegal, harmful, or counterfeit items. Products violating these rules will be removed, and vendors may face account suspension.

8. Shipping & Order Fulfillment

  • Shipping Providers: While ZikoSwift does not handle shipping directly, vendors are encouraged to use reliable carriers and ensure that products are packed securely.

  • Tracking Information: Provide tracking information for all shipped orders so customers can monitor their deliveries. Failure to do so may lead to customer dissatisfaction.

  • International Shipping Compliance: Vendors must adhere to international shipping regulations, including customs documentation and import taxes.

9. Dropshipping & Third-Party Logistics (3PL) Compliance

  • Supplier Agreements: If using third-party suppliers or dropshipping, ensure that they comply with ZikoSwift’s quality standards and shipping expectations. Vendors remain responsible for the quality and timely delivery of their products.

  • Warehouse Management: If you use fulfillment centers or warehouses (e.g., in China, the EU, or the USA), ensure that your stock is updated regularly to reflect current availability.

10. Vendor Support & Performance Metrics

  • Dedicated Vendor Support: ZikoSwift provides 24/7 support to vendors via support@zikoswift.com. Our team is here to assist with any issues or questions you may have.

  • Training & Resources: We offer a wealth of resources including webinars, guides, and best practices to help you optimize your listings and boost sales.

  • Vendor Performance Score: Vendors are rated based on their order completion rate, response time, shipping speed, and customer satisfaction. This score helps determine search rankings and potential premium status.

11. Security & Fraud Prevention

  • Fraud Protection: ZikoSwift uses secure payment gateways and fraud detection tools to protect both vendors and buyers from fraudulent activities. You’ll be notified immediately if any suspicious activity is detected.

  • Chargeback Protection: In the event of a chargeback, vendors will be notified, and ZikoSwift will assist in resolving the issue. Depending on the nature of the chargeback, your payout may be held until the dispute is settled.

12. Sustainability & Ethical Practices

  • Environmental Commitment: ZikoSwift encourages vendors to adopt eco-friendly practices, such as using sustainable materials and offering recyclable packaging options. Our platform supports green initiatives and ethical manufacturing practices.

  • Fair Labor Practices: All vendors must ensure that their suppliers adhere to fair labor practices. This includes ensuring workers are paid fairly, work in safe conditions, and are treated with dignity and respect.

13. Account Suspension & Termination

  • Suspension: Violating any of these guidelines may lead to a temporary or permanent account suspension. We reserve the right to remove listings and suspend vendors if any platform rules are breached.

  • Termination: Vendors can close their shops at any time. However, all ongoing transactions must be completed, and payments will be processed according to ZikoSwift’s payout schedule.

Start Selling on ZikoSwift Today!

By following these guidelines, you’ll help us create a trusted, professional, and efficient marketplace for both buyers and sellers. ZikoSwift is committed to helping you scale your business, with powerful tools, support, and a dedicated team focused on your success.

Become a Vendor | Vendor Registration

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