ZikoSwift B2B Shipping Policy

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Effective Date: February 30, 2025

At ZikoSwift, we are committed to providing efficient, transparent, and reliable shipping services tailored to the needs of our B2B customers. This comprehensive Shipping Policy outlines our shipping procedures, timeframes, terms, and conditions. By placing an order with ZikoSwift, you (“Buyer”) agree to the terms outlined below.

1. Order Processing and Confirmation

1.1 Order Confirmation:

  • Upon placing an order, the Buyer will receive a confirmation email detailing the order summary, payment receipt, and an estimated delivery date.
  • Bulk orders exceeding $5,000 will receive a customized fulfillment schedule to ensure accurate delivery timelines.

1.2 Processing Time:

  • Standard processing time: 1–3 business days after payment confirmation.
  • Peak periods or promotions: Processing may extend by an additional 1–2 business days due to high order volumes.
  • Orders placed on weekends or public holidays are processed on the next business day.

1.3 Order Verification:

  • ZikoSwift reserves the right to verify order details for security purposes.
  • Verification may involve confirming payment methods, shipping addresses, or other necessary information, which may cause slight delays.
  • Any delays due to verification will be communicated to the Buyer promptly.

1.4 Pre-Orders and Backorders:

  • Pre-orders: Shipped as per the estimated availability date mentioned at the time of purchase.
  • Backorders: Buyers will be notified of expected restock dates and can choose to wait, receive store credit, or request a refund.

2. Shipping Methods and Delivery Timeframes

2.1 Shipping Methods:
ZikoSwift partners with leading carriers, including DHL, FedEx, and UPS, to ensure timely and reliable delivery:

  • Standard Shipping: Estimated delivery within 7–14 business days.
  • Express Shipping: Estimated delivery within 3–7 business days.
  • Freight Shipping: Applicable for bulk or oversized orders, with delivery times varying by destination and customs clearance.

2.2 Partial Shipments (For Bulk Orders):

  • ZikoSwift may fulfill large orders via partial shipments unless the Buyer requests a single consolidated shipment.
  • Tracking will be provided for each partial shipment for better visibility and management of inventory.

2.3 Remote and International Deliveries:

  • Delivery times to remote locations or international destinations may extend due to customs procedures, logistical challenges, or local holidays.
  • International shipments may require additional documents, such as import licenses or certificates of origin, as per local regulations.

2.4 Delivery Confirmation and Signature Requirements:

  • For security purposes, a signature may be required upon delivery for orders above $1,000.
  • If the Buyer authorizes a “No Signature Required” delivery, ZikoSwift is not liable for lost or stolen packages.

3. Shipping Fees and Additional Charges

3.1 Calculation of Shipping Fees:

  • Shipping fees are calculated based on weight, dimensions, shipping method, and destination.
  • Estimated shipping fees are displayed at checkout for transparency.

3.2 Additional Charges:
Buyers are responsible for any additional charges incurred due to:

  • Address changes after order confirmation.
  • Redelivery fees if the recipient is unavailable.
  • Storage fees for delayed pick-ups at ports or warehouses.

3.3 Free Shipping Promotions:

  • Free shipping offers, when available, will be subject to specific terms such as order minimums, regional availability, or promotional periods.

3.4 Import Duties and Taxes:

  • Buyers are responsible for paying all import duties, taxes, and customs fees.
  • These charges are not included in the product or shipping price and vary depending on the destination country.

4. Freight Shipping (For Bulk Orders)

4.1 Freight Delivery Terms:

  • Curbside Delivery Only: The carrier will deliver to the nearest accessible point (e.g., loading dock).
  • Buyers are responsible for unloading equipment (e.g., forklift) unless liftgate service is pre-arranged.

4.2 Freight Insurance:

  • Optional Freight Insurance is available for bulk orders. Buyers may request a quote during checkout.
  • Without insurance, ZikoSwift is not liable for damages or losses during transit.

4.3 Packaging and Labeling:

  • All shipments are packaged according to international shipping standards to ensure product safety.
  • Custom labeling for B2B bulk orders is available upon request (additional fees may apply).

5. Customs, Duties, and Taxes (For International Orders)

5.1 Responsibility for Customs Charges:

  • Buyers are responsible for all import duties, taxes, and customs fees.
  • ZikoSwift is not responsible for delays caused by customs clearance or non-payment of duties.

5.2 Customs Documentation:

  • ZikoSwift provides all necessary documentation, including invoices, product descriptions, and certificates of origin.
  • We comply with international trade laws and accurately declare all shipments to avoid customs issues.

6. Order Tracking and Inspection

6.1 Tracking Information:

  • Buyers will receive a tracking number via email once their order is shipped.
  • Order tracking is available via the ZikoSwift Order Tracking Page or directly on the carrier’s website.

6.2 Inspection and Acceptance of Goods:

  • Buyers must inspect all shipments within 5 business days of receipt.
  • Claims for shortages, damages, or incorrect items must be reported to support@zikoswift.com within this period.
  • Failure to report within 5 business days constitutes acceptance of the goods.

7. Delayed, Lost, or Damaged Shipments

7.1 Delayed Shipments:

7.2 Lost Shipments:

  • Buyers must check with neighbors or building security and contact the carrier.
  • Report the issue to ZikoSwift within 7 days for assistance.

7.3 Damaged Shipments:

  • Photograph the damaged product and packaging immediately.
  • Report the damage to support@zikoswift.com within 3 business days.
  • ZikoSwift will offer a replacement, credit, or refund based on the investigation.

8. Policy Changes and Updates

  • ZikoSwift reserves the right to update this policy at any time.
  • Changes will be communicated via email or platform notifications.
  • Continued use of ZikoSwift services after updates constitutes acceptance of the revised terms.

9. Contact Information

For inquiries, support, or dispute submissions, please contact us:

  • Email: support@zikoswift.com
  • Live Chat: Available on our website for real-time assistance.
  • Business Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA

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