ZikoSwift Seller Policy – Fair, Transparent, and Secure Marketplace!
This policy explains seller rights, responsibilities, and best practices to ensure a seamless experience for you and our buyers.
- Sell to a global audience with ease.
- Fast & secure payments
- No upfront membership fees – pay only when you earn!
- AI tools to optimize your sales.
- Fair dispute resolution & protection.
Seller Requirements & Eligibility
Who Can Sell on ZikoSwift?
- Be a registered manufacturer, wholesaler, or distributor
- Have valid business registration documents.
- Sell only approved product categories.
- Accept secure payments.
- Agree to ZikoSwift’s quality and fulfillment standards.
Product Listing & Selling Guidelines
Allowed & Restricted Products
- ✅ Only approved products can be listed.
- ❌ No counterfeit, illegal, or prohibited items.
- ✅ Products must comply with international trade regulations.
- ❌ No hazardous, perishable, or restricted goods.
- ✅ ZikoSwift regularly monitors listings for compliance.
- ❗ Sellers violating these guidelines may face listing removal or account suspension.
Listing Quality Requirements
- 🖼️ High-Quality Product Images:
- Upload clear, high-resolution images.
- Include alt text for SEO benefits.
- Use white or neutral backgrounds for professionalism.
- 📝 Accurate Product Descriptions & Specifications:
- Provide detailed descriptions (features, dimensions, materials, etc.).
- Use bullet points for easy readability.
- 💰 Competitive Pricing Based on Market Standards:
- Compare with similar listings to stay competitive.
- Avoid overpricing, as buyers compare across platforms.
Pricing & Promotions
- 💲 Sellers can set competitive pricing.
- 🎯 Discounts & Special Deals:
- Vendors can create limited-time offers.
- Use flash sales to attract more buyers.
- 📢 Sponsored Product Ads:
- Vendors can boost product visibility with advertising features.
- Paid ads increase exposure on search results and category pages.
Order Fulfillment & Delivery
- 🚀 Fast & Reliable Shipping:
- Sellers must ship orders within the promised timeframe.
- Late shipments can negatively impact seller ratings.
- 📦 Tracking & Customer Updates:
- Provide valid tracking numbers.
- Ensure customers receive updates on their order status.
- 🏆 Best Practices:
- Use reliable logistics partners.
- Offer multiple shipping options to meet customer needs.
Product Listing & Selling Guidelines
How Do Sellers Get Paid?
- Payments are processed via Alipay, Paypal, Bank Transfers and other means.
- Payments are released after successful order completion.
- Sellers can track earnings in their Vendor Dashboard.
- No upfront membership fees – pay only transaction commissions.
Seller Responsibilities & Code of Conduct
-
Provide Accurate Product Descriptions -
i. Ensure listings contain truthful details, clear specifications, and real images.
ii. No misleading claims or fake product details. -
Ship Orders on Time -
i. Timely fulfillment is essential for maintaining a high seller rating.
ii. Sellers must update tracking information promptly. -
Respond to Buyer Inquiries Promptly -
i. Quick responses increase trust and sales.
ii.Sellers must reply to customer queries within 24 hours. -
Maintain a Good Seller Rating (4.0+ Recommended) -
i. ZikoSwift recommends sellers keep an average rating above 4.0 stars.
ii.Poor ratings may result in reduced visibility or account restrictions. -
Handle Refunds & Returns as Per Policy -
i. Follow ZikoSwift’s return & refund guidelines.
ii. Offer fair resolutions in case of disputes. -
Comply with Intellectual Property Laws -
i. No counterfeit, pirated, or trademark-infringing products.
ii. Sellers violating copyright laws risk account suspension.
Payment Process & Fees
How Do Sellers Get Paid?
- Payments are processed via Alipay, Paypal, Bank Transfers and other means.
- Payments are released after successful order completion.
- Sellers can track earnings in their Vendor Dashboard.
- No upfront membership fees – pay only transaction commissions.
Code of Conduct & Policy Violations
🚨 Serious Violations Can Lead to Suspension or Bans! 🚨
- No fraud, fake listings, or misleading descriptions.
- Respect buyer privacy—do not misuse customer data.
- No poor customer service—respond to inquiries quickly.
- No counterfeit or unauthorized products.
- Fair pricing—no price manipulation or false discounts.
- Intellectual Property Rights—no copyright/trademark violations.
How Sellers Can Appeal Suspensions
What if I break the rules?
- First Violation: A warning and corrective action request.
- Second Violation: A temporary suspension.
- Serious/Repetitive Violations: Permanent ban from selling.
How can I appeal a suspension?
- Step 1: Log into your seller dashboard and check the violation details.
- Step 2: Submit an appeal via the ZikoSwift Support Center.
- Step 3: Provide necessary documents or corrective actions.
- Step 4: ZikoSwift’s review team will respond within 7 business days.
How can I ensure compliance?
- Stay updated with ZikoSwift’s seller guidelines.
- Provide accurate product information.
- Deliver high-quality service and communicate clearly with buyers.
Have questions? Our seller support team is here to help!
Need assistance with selling, product listings, or order management? Contact our support team for quick solutions and guidance.