Introduction

At ZikoSwift, we are dedicated to providing a secure, seamless, and trustworthy e-commerce experience for both individual buyers and businesses. Whether you are purchasing a single item or sourcing bulk products for your business, our Buyer Protection Policy ensures that every transaction is safe, transparent, and risk-free.

ZikoSwift serves as a global B2B and B2C marketplace, connecting buyers to verified manufacturers and suppliers from around the world. We understand that online transactions can sometimes be challenging, which is why we have created a robust dispute resolution and refund policy to protect our buyers from fraud, non-delivery, or product discrepancies.

Our Buyer Protection Policy applies to all purchases made on ZikoSwift, covering:

Non-Delivery Protection – Get a full refund if your order is not delivered.
Product Not as Described – Receive a refund or replacement for wrong, counterfeit, or defective items.
Secure Payments – All transactions are encrypted and processed via trusted payment gateways.
Fraud Prevention – We actively monitor sellers to prevent scams, counterfeit goods, and policy violations.
Easy Dispute Resolution – Quick and fair resolution within 10-14 business days for buyer complaints.

We aim to provide peace of mind so you can shop confidently, knowing that your orders and payments are protected.

1. What is Covered Under Buyer Protection?

ZikoSwift Buyer Protection ensures that customers receive their products as promised or get their money back. Here’s what our policy covers:

1.1 Non-Delivery Protection

If your order is not delivered within the seller’s estimated timeframe, you are eligible for a full refund.

This applies in the following cases:
The seller fails to ship your order within the promised timeframe.
The tracking information shows no updates or the package is stuck in transit.
The package is lost, and the seller cannot provide a resolution.

Resolution: Buyers can request a full refund, and our support team will verify the issue before processing reimbursement.

1.2 Product Not as Described

If the product you receive is significantly different from what was advertised, you can file a dispute. This includes:

Wrong size, color, or model sent.
Missing essential parts or accessories.
Poor quality or counterfeit product.
Product damaged or defective upon arrival.
Technical or performance issues that affect usability.
Differences in bulk orders affecting resale value.

Resolution: You can request a refund, exchange, or return. For bulk buyers, we also offer negotiation and mediation services with manufacturers.

1.3 Counterfeit and Fraud Prevention

ZikoSwift has a zero-tolerance policy for counterfeit or fraudulent products. If you receive a fake or unauthorized item:

You can request a full refund.
ZikoSwift will ban fraudulent sellers and remove non-compliant listings.
For B2B buyers, we provide supplier verification services to ensure quality and authenticity.

1.4 Secure Payment Processing

To protect your transactions, ZikoSwift only supports trusted payment providers with end-to-end encryption. Available payment methods include:

Visa, Mastercard, UnionPay – Global card payments.
Alipay & WeChat Pay – Preferred for Chinese and international buyers.
PayPal (if applicable) – Secure international payments.
Flutterwave, Paystack, Square – Payment gateways for Africa and the US.
Escrow Services for B2B orders – Ensuring bulk purchases are secure.

For large B2B transactions, ZikoSwift offers:

• Custom payment terms
• Letter of Credit transactions
• Milestone-based payments

These options enhance trust between buyers and suppliers.

2. How ZikoSwift Buyer Protection Works

To ensure a smooth shopping experience, we have a step-by-step protection process:

2.1 Buyer Protection Process

Place an Order – Select a secure payment method and complete your transaction.
Track Your Order – Monitor shipment status via tracking details.
Receive Your Order – Inspect the package upon delivery.
Report an Issue (if necessary) – File a dispute if the order is incorrect.
Resolution and Refund – ZikoSwift will investigate and issue a refund or replacement.

2.2 Buyer Protection Validity

Non-Delivery Claims – Can be filed if the order is not received within the estimated timeframe.
Product Issues – Disputes must be raised within 15 days of delivery.
For B2B orders, additional coverage may apply based on contract agreements.

3. How to Open a Dispute?

If your order has an issue, follow these steps to request a refund or resolution:

3.1 Steps to File a Dispute

Login to your ZikoSwift account.
Go to “My Orders” and select the affected purchase.
Click “Open Dispute” and specify the issue.
Upload supporting evidence (photos, tracking details, invoices).
Submit the dispute for review.

3.2 What Happens Next?

Seller Response – The seller has 5-7 days to resolve the issue.
ZikoSwift Intervention – If no response is received, we step in.
Final Decision – Refunds or resolutions are processed within 10-14 business days.

For B2B buyers, mediation services are available for negotiating fair resolutions.

4. Refund Policy & Processing Time

4.1 When Will You Receive Your Refund?

Credit/Debit Cards (Visa, Mastercard, UnionPay) – 5-10 business days
Alipay & WeChat Pay – 2-5 business days
PayPal (if applicable) – 3-7 business days
Flutterwave, Paystack, Square – 3-7 business days

4.2 Partial vs. Full Refunds

Full Refunds – Issued for non-delivery or incorrect items.
Partial Refunds – Available for minor defects where the item is still usable.

5. How to Shop Safely on ZikoSwift?

Check Seller Ratings – Review feedback before purchasing.
Read Descriptions Carefully – Verify specifications and warranty terms.
Use Secure Payments – Avoid off-platform transactions.
Report Suspicious Sellers – Contact ZikoSwift Support for concerns.

6. What is Not Covered?

Orders confirmed as delivered but claimed as undelivered.
Buyer’s remorse (change of mind).
Minor differences that do not impact functionality.
Damage caused by misuse after delivery.

7. Need Help? Contact Us!

Email Support: support@zikoswift.com
Live Chat: Available on ZikoSwift.com
Help Center: Visit help.zikoswift.com

At ZikoSwift, we are committed to ensuring a secure, transparent, and hassle-free shopping experience. Shop with confidence—your protection is our priority!