ZikoSwift B2B Return and Refund Policy

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Effective Date: February 18 2025

At ZikoSwift, we are committed to ensuring a transparent, fair, and efficient return and refund process for all B2B transactions conducted on our platform. This policy outlines the conditions, responsibilities, and procedures for handling product-related concerns, including returns, refunds, and disputes.

By making a purchase through ZikoSwift, you (“Buyer”) agree to these terms, which define your rights and obligations, as well as those of the Sellers using our platform.

1. Definitions

  • Buyer: A business entity or individual purchasing products through ZikoSwift.
  • Seller: A manufacturer, distributor, or wholesaler supplying products through ZikoSwift.
  • Order: A confirmed transaction between a Buyer and Seller on the platform.
  • Defective Product: An item that is damaged, non-functional, or does not meet agreed-upon specifications.
  • Return Authorization Number (RAN): A unique number issued upon an approved return request.
  • Final Sale: A transaction where products are non-returnable and non-refundable due to their nature or condition.
  • Partial Fulfillment: When an order is shipped in separate batches or arrives incomplete.
  • Chargeback: A payment reversal initiated by a Buyer through their financial institution instead of ZikoSwift’s dispute resolution process.

2. General Return & Refund Policy

ZikoSwift is a B2B marketplace, meaning Sellers bear primary responsibility for handling returns and refunds. However, ZikoSwift provides a Buyer Protection System to ensure fair dispute resolution.

2.1 Buyer Eligibility for Returns & Refunds

A Buyer may request a return and refund under the following conditions:

  • Order Not Shipped: A full refund is available if the order has not yet been shipped.
  • Order Not Delivered: A Buyer is entitled to a full refund if the order does not arrive within the agreed timeframe.
  • Defective, Damaged, or Incomplete Products: The Buyer may return a product and request a refund if:
    • It arrives damaged or faulty.
    • It has missing components.
    • It does not match the agreed specifications.
  • Incorrect Items Received: If a Seller ships the wrong product, the Buyer is entitled to a free return and a full refund or replacement.
  • Partial Fulfillment: If an order is partially fulfilled, the Buyer may:
    • Request a partial refund for missing items.
    • Cancel the undelivered portion of the order.

2.2 Non-Returnable & Non-Refundable Products

The following product categories are not eligible for return:

  • Custom-made or personalized items.
  • Perishable goods (e.g., food, medicine, flowers).
  • Digital goods or software licenses.
  • Hygiene and personal care products (e.g., cosmetics, medical equipment).
  • Promotional or clearance sale items (unless defective).

2.3 No Return for Changed Minds

Buyers may not return products simply due to a change of mind, unless otherwise specified in the product listing or agreed upon by the Seller and Buyer in writing.

2.4 Product Quality Assurance

All products undergo a quality inspection before shipment. ZikoSwift encourages Buyers to inspect products upon receipt and report any issues within [X] days. If products are defective, damaged, or incorrect, the return and refund process will be expedited.

3. Return Process

3.1 How to Request a Return

Buyers must submit a return request through either:

  • Their ZikoSwift account OR
  • Emailing support@zikoswift.com with the following details:
    • Order number
    • Reason for return
    • Photo or video evidence (if applicable)

3.2 Time Limits for Returns & Refund Requests

Buyers must submit return requests within 7 days from the date of delivery. After this period, returns and refunds may not be accepted unless the product is defective and covered by warranty.

3.3 Return Approval & Authorization

  • ZikoSwift will review the request and respond within 1-3 business days.
  • If approved, the Buyer will receive a Return Authorization Number (RAN).

3.4 Return Shipping

  • Return shipping is free for all eligible returns.
  • If the return is due to a Seller’s mistake (e.g., defective, wrong, or incomplete product), the Seller covers the return shipping cost.
  • If the return is due to a Buyer’s error (e.g., incorrect order, change of mind), the Buyer must cover return shipping.

3.5 Bulk Orders

For bulk orders, only defective or incorrect units should be returned. Buyers do not need to return the entire order unless the entire batch is defective.

4. Refund Policy

4.1 Refund Eligibility

  • Full Refunds: Granted if the product is returned in its original condition and meets the return criteria.
  • Partial Refunds: May be issued if the product is missing parts or is not in resalable condition.
  • No Refunds: If the return is outside the eligible timeframe or does not meet the conditions.

4.2 Refund Methods

Refunds will be issued to the original payment method. If unavailable, ZikoSwift may provide store credit of equal value.

4.3 Refund Processing Time

Refunds will be processed within 7-10 business days after return approval. Bank processing times may vary.

4.4 Late or Missing Refunds

If a refund is not received within the stated timeframe, Buyers should first check with their bank. If the issue persists, they should contact support@zikoswift.com for further assistance.

5. Dispute Resolution

  • If a dispute arises, the Buyer must first contact the Seller through the ZikoSwift platform.
  • If unresolved within 7 business days, ZikoSwift’s mediation team will intervene.
  • If a Seller fails to respond, ZikoSwift may rule in favor of the Buyer and process the refund automatically.
  • ZikoSwift’s final decision is binding.

6. Seller Accountability and Penalties

  • If a Seller refuses to process a valid return, ZikoSwift reserves the right to deduct the refund amount from the Seller’s balance or hold future payouts.
  • Repeated violations may result in penalties, account suspension, or removal from the platform.

7. Payment Protection & Security

Payments are held in escrow and only released to the Seller after the Buyer confirms receipt. ZikoSwift ensures secure transactions through an encrypted system.

8. Governing Law & Jurisdiction

This Policy is governed by the laws of New Mexico, USA. All disputes shall be resolved through binding arbitration in New Mexico.

9. Policy Updates

ZikoSwift reserves the right to update this Policy at any time. Changes will be communicated via email or platform notifications.

10. Contact Information

For any questions or concerns, contact us at:

  • Email: support@zikoswift.com
  • Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA
  • Live Chat: Available on our website for real-time support. Visit ZikoSwift and click on the live chat icon at the bottom corner of the page.

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